Shipping policy

Shipping & Delivery with UPS

All ‘in-stock’ products will be put through to shipping within one business day. Please check our opening hours in your timezone on our website and allow for some delays if ordering over a public holiday period. Shipping to West coast capital cities generally takes 2-3 business days. Shipping to East coast capital cities generally takes 3-5 business days. Other locations will generally vary from 1 business day to 10 business days. Delivery can only be made to physical street addresses, no PO boxes. Please make sure the address on the delivery address is correct. It is important that the suburb is correct and matches the postcode. Our products can be delivered to a home or work address. UPS requires a signature upon delivery. Anyone at the designated premises can sign for the product. Deliveries are made from Monday to Friday between 8am and 5pm. If you are not home when the courier attempts delivery, they will leave a card with the details of the local depot for collection.

Shipping Times

This table is an approximate guide for transit times for in-stock products.

Delivery to West Coast USA 2-3 days
Delivery to East Coast USA 3-5 days
Delivery to Central North America, USA 2-4 days
Delivery to Alaska, USA 4-6 days
Delivery to Hawaii, USA 4-6 days

Dispatch

Please allow up to 48 hours for in-stock products to be shipped. This may vary during busy periods however our team works very hard to ensure orders are shipped ASAP.

Back Orders

Products available on backorder will be shipped as soon as stock is available. Products available on back order are listed as such on the ‘product page’. We endeavor to ship our pre-sales as soon as possible in all cases. Products on back order are given the utmost priority to be completed in a timely fashion.

Cancellations

A cancellation of an order prior to shipment based on 'change of mind' or 'changing circumstances' is not offered.